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      Do you ship worldwide?

      We offer insured and tracked shipping to locations all around the world!
      Delivery takes 14 to 30 business days depending on your location and may be affected by holidays and peak season.

      When will my order be processed?

      We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color. We apologise that we are unable to modify or cancel your orders once your order has been processed. 

      Orders will be processed within 1-2 business days of ordering, and shipped the next day after the processing day.
      All orders are handled and shipped out from our warehouse in China or Hong Kong. Please allow extra time for your order to be processed during holidays and sale seasons.

      When will I get the shipping confirmation / tracking number?

      A tracking number will be emailed to you as soon as your purchase has been processed. This will allow you to track the status of your shipment. However, do note that the tracking status may sometimes take a few days to be first updated in the system. Do contact info@threesixtyzone.com if you have queries.

      How is my package delivered?

      Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
      Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

      What if I want to cancel or change my order?

      If you need to cancel or change your order (Eg change size/color), please contact us immediately at  info@threesixtyzone.com with your order reference, within 12 hours following payment. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
      Please note that any orders that have already been packed or shipped cannot be cancelled.